baub88 Privacy
Policy

1. Introduction

baub88 is committed to safeguarding the privacy and personal data of every player who uses the baub88 online betting and casino platform. We recognise that the personal information you share with us during registration, identity verification, and gameplay is sensitive, and we handle it with the care and security it deserves.

This Privacy Policy ("Policy") sets out in plain, formal English precisely what personal data baub88 collects from players based in Bangladesh, the purposes for which that data is processed, the circumstances under which it may be shared with third parties, how long it is retained, and the rights that each player holds in respect of their own personal data.

This Policy applies to all personal data processed by baub88 in connection with the baub88.club website, mobile-optimised interfaces, and any related services accessible under the baub88 brand. It should be read alongside the baub88 Terms & Conditions, which are incorporated by reference. Where both documents address the same matter, this Policy governs questions relating specifically to personal data.

baub88 acts as the data controller in respect of all personal data collected directly from players through the Platform. Where third-party service providers process personal data on our behalf (for example, payment processors and game providers), they do so as data processors operating under contractual data-protection obligations consistent with this Policy.

2. Data We Collect

baub88 collects the following categories of personal data from players and prospective players. The specific data points collected at any given stage of the player lifecycle are set out in the table below.

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, gender, National Identity Card (NID) number, passport number	Registration & KYC verification
Contact Data	Mobile number, email address, residential address (district, city — e.g., Dhaka, Chittagong, Sylhet, Khulna)	Registration & account updates
Financial Data	bKash / Nagad / Rocket / Upay account numbers, bank account details, transaction history, deposit and withdrawal amounts in ৳	Deposit, withdrawal & KYC
Technical Data	IP address, device type, operating system, browser type and version, time-zone setting	Every Platform session
Usage Data	Pages visited, games played, bet history, session duration, click-stream data, search queries on the Platform	Every Platform session
Communications Data	Live chat transcripts, support ticket content, email correspondence with [email protected]	Customer support interactions
Marketing Preferences	Opt-in or opt-out status for promotional communications, preferred contact channel	Registration & account settings
Responsible Gaming Data	Deposit limits set, self-exclusion status, session time-limit configuration, reality-check settings	Account dashboard interactions

baub88 does not collect special-category sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming indicators voluntarily set by the player), or biometric data, except where explicitly required by applicable regulatory obligations.

3. How We Collect Data

3.1 Direct Collection

The majority of personal data held by baub88 is provided directly by players at the point of registration, during the KYC verification process, when making deposits or requesting withdrawals, when contacting the support team, or when updating account settings. Players are always made aware at the point of collection of the purposes for which their data will be used.

3.2 Automated Collection

When a player accesses the baub88 Platform, certain technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies. This automated collection occurs from the first visit to baub88.club, regardless of whether the visitor is a registered player. For full details of cookies and similar technologies, see Section 8 of this Policy.

3.3 Third-Party Sources

baub88 may receive personal data about players from the following third-party sources in limited, specific circumstances:

• Identity verification partners: Where a player's identity cannot be confirmed from documentation submitted directly, baub88 may use a third-party identity verification service to cross-check provided details against publicly available or commercially licensed datasets.
• Payment providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard may transmit transaction confirmation data to baub88 as part of payment processing.
• Fraud and anti-money-laundering screening: baub88 may cross-reference player data against commercially available sanctions lists and fraud-prevention databases to meet its obligations under applicable financial crime prevention standards.

4. How We Use Your Data

baub88 processes personal data only for specified, explicit, and legitimate purposes. The table below maps each primary processing purpose to the relevant data categories and the legal basis relied upon (detailed further in Section 5).

Purpose	Data Categories Used
Account creation and management	Identity, Contact
Identity and age verification (KYC / 18+ check)	Identity, Financial
Processing deposits and withdrawals via bKash, Nagad, and other local payment methods	Financial, Identity
Providing customer support via live chat and email	Identity, Contact, Communications
Fraud detection, anti-money-laundering, and security monitoring	Identity, Financial, Technical, Usage
Platform personalisation and game recommendations	Usage, Marketing Preferences
Sending promotional offers (BPL, IPL, Eid, Pohela Boishakh, Victory Day bonuses) where consent is given	Contact, Marketing Preferences
Responsible gaming monitoring and player protection measures	Responsible Gaming, Usage, Financial
Compliance with legal and regulatory obligations	Identity, Financial, Communications
Improving Platform performance and user experience	Technical, Usage

baub88 will not use personal data for any purpose that is incompatible with the purposes listed above without first notifying the affected player and, where required, obtaining fresh consent.

5. Legal Basis for Processing

baub88 relies on the following legal bases when processing personal data:

• Contractual Necessity: Processing required to fulfil the contract between baub88 and the player, including account management, payment processing, and service delivery. This is the primary basis for most core data processing activities.
• Legitimate Interests: Processing necessary for baub88's legitimate interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming oversight, where those interests are not overridden by the player's rights and interests.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations, including financial crime prevention requirements, record-keeping obligations, and age verification mandates.
• Consent: Where baub88 processes data for marketing communications or non-essential cookies, this is done on the basis of the player's explicit, freely given consent. Players may withdraw consent at any time by updating their account marketing preferences or contacting [email protected].

6. Data Sharing & Third Parties

6.1 Service Providers

baub88 shares personal data with carefully selected third-party service providers who process data on our behalf under binding contractual data-protection obligations. These providers include:

• Identity verification and KYC service providers
• Payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and others listed in Section 3.3)
• Game content providers (Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe) — these providers receive anonymised session and wagering data necessary to deliver their games but do not receive full player identity records
• Cloud hosting and infrastructure providers
• Customer support platform providers
• Fraud detection and anti-money-laundering screening services

6.2 Legal Disclosures

baub88 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or binding regulatory direction. baub88 will, to the extent permitted by law, notify the relevant player of any such disclosure request before complying with it.

6.3 No Sale of Personal Data

baub88 does not sell, rent, or trade personal data to third parties for their own marketing or commercial purposes. This is an absolute commitment. Player data is used solely for the purposes described in this Policy.

6.4 Business Transfers

In the event of a merger, acquisition, or transfer of all or a significant portion of baub88's business assets, player personal data may form part of the transferred assets. In such circumstances, affected players will be notified in advance and provided with an opportunity to request account closure before the transfer takes effect.

7. Payment Data & Financial Privacy

Financial data — including bKash account numbers, Nagad wallet identifiers, bank account details, and Visa or Mastercard card data — is handled with enhanced security measures given its sensitive nature. The following protections apply specifically to financial data:

• Payment card data is never stored on baub88 servers in full. Card transactions are processed by PCI-DSS compliant payment processors, and only truncated card references (last four digits) are retained for record-keeping purposes.
• Mobile banking identifiers (bKash, Nagad, Rocket, Upay numbers) are stored in encrypted form and are used solely for the processing of player-initiated deposit and withdrawal transactions.
• Full bank account numbers associated with DBBL, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other local bank transfers are stored in an encrypted data field accessible only to authorised baub88 finance operations staff on a need-to-know basis.
• Transaction records — including deposit amounts, withdrawal amounts, and dates — are retained in accordance with the data retention schedule set out in Section 9 of this Policy.

All transactions on the baub88 Platform are denominated in Bangladeshi Taka (BDT, ৳). baub88 does not process cryptocurrency transactions.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on a player's device when they visit the baub88 Platform. They allow baub88 to recognise returning visitors, maintain session state (keeping a player logged in during a session), and collect aggregate usage analytics to improve Platform performance.

8.2 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens and security cookies. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Store player preferences such as language settings, game volume, and display preferences to improve the user experience across sessions.
• Analytics Cookies: Collect anonymised usage data to help baub88 understand how players interact with the Platform — which pages are visited most frequently, which game categories are most popular, and where players encounter friction. This data is aggregated and does not identify individual players.
• Marketing Cookies: Used where a player has consented to receiving personalised promotional content. These cookies help baub88 serve offers relevant to a player's interests, such as BPL cricket betting promotions or Eid bonus offers.

8.3 Managing Cookies

Players may manage their cookie preferences through their browser settings. Disabling strictly necessary cookies will impair the ability to log in and use the Platform. Disabling analytics or marketing cookies will not prevent access to core Platform functionality. Instructions for managing cookies in common browsers are available from the browser provider's own help documentation.

9. Data Retention

baub88 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, or record-keeping obligations. The following retention periods apply:

Data Category	Retention Period	Basis
Account identity and contact data	Duration of account + 5 years post-closure	Legal obligation / legitimate interest
KYC verification documents	Duration of account + 5 years post-closure	Legal obligation
Financial transaction records	Duration of account + 7 years post-closure	Legal obligation (financial records)
Customer support communications	3 years from date of communication	Legitimate interest
Technical and usage logs	13 months on a rolling basis	Legitimate interest
Marketing preference records	Until consent withdrawn + 2 years	Consent / legal obligation
Self-exclusion and responsible gaming records	Duration of exclusion + 5 years	Legal obligation / player protection

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player. Anonymised aggregate data (for example, platform usage statistics) may be retained indefinitely as it no longer constitutes personal data.

10. Data Security

baub88 implements a layered technical and organisational security framework designed to protect personal data against unauthorised access, accidental loss, destruction, and alteration. Key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between a player's device and the baub88 Platform is encrypted in transit using industry-standard 256-bit SSL/TLS protocols. The baub88.club domain is HTTPS-only.
• Encryption at Rest: Sensitive data fields — including financial identifiers, identity document references, and authentication credentials — are encrypted at rest using AES-256 encryption within the baub88 database infrastructure.
• Password Security: Player passwords are never stored in plain text. They are hashed using a strong cryptographic hashing algorithm with a unique per-account salt, ensuring that even in the event of a data breach, raw passwords cannot be recovered.
• Access Controls: Access to personal data within baub88's internal systems is restricted on a strict need-to-know basis. Staff access rights are reviewed periodically and revoked immediately upon role change or departure.
• Security Monitoring: The baub88 Platform is monitored around the clock for anomalous activity, including unusual login patterns, abnormal transaction volumes, and potential intrusion attempts.
• Incident Response: In the event of a confirmed personal data breach that is likely to result in a risk to affected players, baub88 will notify affected players without undue delay and take immediate remedial action.

Notwithstanding the above measures, no internet-connected system can guarantee absolute security. Players are encouraged to use a strong, unique password for their baub88 account and to notify [email protected] immediately if they suspect any unauthorised access to their account.

11. Your Privacy Rights

Players whose personal data is processed by baub88 hold the following rights in respect of that data. Requests to exercise any of these rights should be submitted in writing to [email protected]. baub88 will respond to all valid requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data baub88 holds about you, along with information about how it is being processed. This is commonly referred to as a Subject Access Request.
• Right to Rectification: If any personal data baub88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay. Minor account detail updates (mobile number, email address) can be made directly within your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that baub88 delete your personal data. This right is subject to exceptions where retention is required by legal obligation — for example, financial transaction records must be retained in accordance with applicable record-keeping requirements regardless of an erasure request.
• Right to Restriction of Processing: You have the right to request that baub88 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests.
• Right to Data Portability: Where baub88 processes your data on the basis of consent or contractual necessity, and the processing is carried out by automated means, you have the right to receive a copy of that data in a structured, machine-readable format.
• Right to Object: You have the right to object to baub88 processing your personal data on the basis of legitimate interests, including profiling. You also have an absolute right to object to direct marketing communications, which can be exercised at any time through your account marketing preferences or by contacting [email protected].
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

baub88 will not charge a fee for responding to privacy rights requests in normal circumstances. Where a request is manifestly unfounded or excessive, baub88 reserves the right to charge a reasonable administrative fee or to decline the request, providing written reasons for doing so.

12. Minors & Age Verification

The baub88 Platform is strictly intended for individuals aged 18 and above. baub88 does not knowingly collect, store, or process personal data relating to individuals under the age of 18. Age verification is conducted at registration and may be repeated at any point during a player's use of the Platform.

If baub88 becomes aware that personal data has been collected from an individual under the age of 18, that data will be deleted immediately, the associated account will be closed, and any funds held in the account will be handled in accordance with applicable legal requirements. If you believe that a minor has registered on the baub88 Platform, please notify us immediately at [email protected].

Parents and guardians in Bangladesh who are concerned about a minor's access to online gambling platforms are encouraged to make use of internet filtering tools and parental control software available for mobile and desktop devices.

13. Changes to This Privacy Policy

baub88 reserves the right to update or amend this Privacy Policy at any time. Any material changes to the Policy — defined as changes that affect the nature of data collected, the purposes of processing, or the rights available to players — will be communicated to registered players via the mobile number or email address held on the player's account, with a minimum of 14 days' notice before the amended Policy takes effect.

The updated Policy will be published on this page with a revised effective date. Minor changes — such as formatting corrections or clarifications that do not affect the substance of the Policy — may be made without prior notice. It is your responsibility to review this page periodically. Continued use of the baub88 Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to baub88's handling of your personal data, please contact us through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the baub88 Platform
• Response Time: Privacy rights requests are acknowledged within 2 business days and responded to in full within 30 days. Live chat queries are typically answered within two minutes.
• Time Zone: All support operations are conducted on Bangladesh Standard Time (BST, UTC+6).

For questions specifically related to responsible gaming, self-exclusion, or deposit limits, please visit the Responsible Gaming page, which contains dedicated guidance and direct access to the player protection tools available on the baub88 Platform.